Legal

Terms & conditions

Last updated 2026-04-30.

1. About these terms

These terms and conditions (the "Terms") govern the supply of goods by Deco Isles (trading as …, "we", "us" or "our") to you (the "Customer" or "you") through this website (the "Site"). By placing an order you confirm that you have read, understood and agree to be bound by these Terms. If you do not accept them, you must not place an order.

These Terms, together with our Privacy Policy and Returns Policy, form the entire agreement between you and us in relation to your order and supersede any prior representations, communications or understandings, whether oral or written. No other terms (including any terms you may seek to impose) shall apply.

We may revise these Terms from time to time. The version in force at the moment you place an order is the version that applies to that order. The "Last updated" date above shows when the current version took effect.

2. Who we are and how to contact us

Deco Isles is an unincorporated trading name operated from the United Kingdom. Our registered trading address is shown at the foot of this page. The primary point of contact for all order, legal and data-protection enquiries is hello@decoisles.com.

3. Eligibility to order

By placing an order you warrant that you are at least 18 years of age, that the personal information you provide is accurate and complete, and that you are legally able to enter into a binding contract. We reserve the right to refuse, cancel or limit any order at our sole discretion, including (without limitation) where we suspect fraud, where stock or fulfilment capacity is limited, where a pricing or product description error has occurred, or where supplying the order would breach any applicable law.

4. Orders and formation of contract

All posters are printed to order. The display of a poster on the Site is an invitation to treat and not a contractual offer. When you submit an order through the checkout, you make an offer to purchase the relevant goods on these Terms. A binding contract is formed only once we send you an order confirmation email confirming acceptance of your order and successful payment authorisation. Until that email is sent, no contract exists and we may decline your order without liability.

It is your responsibility to ensure that the delivery address, contact details and product selections (including poster design, paper, size and quantity) on your order are correct before completing checkout. Because every poster is produced to order, we cannot guarantee that amendments requested after order confirmation can be accommodated.

5. Pricing, taxes and payment

Prices are displayed on each poster page in the currency shown at checkout (Pounds Sterling unless stated otherwise) and are inclusive of UK VAT where applicable. Shipping charges are calculated at checkout based on the destination zone (United Kingdom, Europe, or Rest of World) and shown to you before you commit to the order.

For deliveries outside the United Kingdom, the recipient may be liable for import duties, customs charges, handling fees or local sales taxes levied by the destination country. Such charges are payable by the recipient and are not included in the price shown at checkout. We have no control over and accept no responsibility for such charges.

Payment is processed through Stripe Payments Europe, Limited. We do not receive or store your full card details. By submitting payment information you authorise Stripe to charge the amount shown at checkout to your chosen payment method. Where a payment is declined, reversed or charged back, the related contract may be cancelled at our discretion and any goods produced or dispatched in reliance on that payment shall remain our property.

We use reasonable care to ensure that prices are accurate, but errors do occasionally occur. Where a pricing error is obvious and could reasonably have been recognised by you as such, we are not obliged to supply the goods at the incorrect price and will, at our option, either offer the goods at the correct price or cancel the order and refund any sums paid.

6. Production and delivery

Posters are produced on demand by our nominated print and fulfilment partner and dispatched directly from their facility. Indicative dispatch and delivery windows are:

All delivery windows are estimates only and are not of the essence of the contract. Risk in the goods passes to you on delivery to the address you provided at checkout. Title in the goods passes to you on delivery, save that we retain title until we have received cleared payment in full.

Where a parcel is returned to us as undelivered because of an incorrect or incomplete address, an unattended delivery for which no redelivery is arranged, or refusal to pay applicable customs charges, we will contact you to arrange redelivery. A further shipping charge may be payable. If we are unable to contact you within 30 days, the goods may be disposed of and no refund will be issued.

7. Cancellation, returns and refunds

Because every poster is made or personalised to your order, your statutory right to cancel under regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply, and we are not able to accept change-of-mind cancellations or returns once production has begun.

Nothing in these Terms affects your non-excludable statutory rights as a consumer under the Consumer Rights Act 2015, including the right to goods of satisfactory quality, fit for purpose and as described. Full details of the resolution process for damaged, defective or mis-shipped items are set out in our Returns Policy, which forms part of these Terms.

8. Intellectual property and image rights

All artworks, images, designs, illustrations, typography compositions, layouts, photographs, written copy, the … name, logo and trade dress, and all other content displayed on the Site or supplied as part of any order (collectively, the "Content") are the exclusive property of Deco Isles and/or its licensors and are protected by copyright, database right, trade mark and other intellectual property laws of the United Kingdom and other jurisdictions. All rights are reserved.

Without limiting the foregoing, every poster, print, digital preview and catalogue listing offered through the Site is an original work of authorship created by us. Copyright in each such work, and in any preparatory material, source files, derivative works and revisions, is owned by Deco Isles. The sale of a poster confers on you ownership of the physical print only. It does not transfer or license any copyright, trade mark or other intellectual property right in the underlying work.

You may not, without our prior written consent: (a) copy, scan, photograph for resale, reproduce, reprint, frame for commercial display in a public venue, distribute, publish, or make available to the public any Content; (b) modify, adapt, translate or create derivative works from any Content; (c) use any Content for commercial purposes, including as part of any product offered for sale, marketing material, training data set or generative model corpus; or (d) remove, alter or obscure any copyright, trade mark or other proprietary notice. Personal, non-commercial display of a poster you have purchased — for example, hanging it on the wall of your home or office — is permitted.

If you believe any Content infringes your intellectual property rights, please contact hello@decoisles.com with sufficient particulars to enable us to investigate. We will respond promptly to substantiated notices.

9. Acceptable use of the Site

You agree not to use the Site for any unlawful purpose, not to attempt to gain unauthorised access to any part of the Site or any related system, not to introduce any virus, trojan, worm or other malicious code, and not to interfere with the proper operation of the Site or the servers and networks connected to it. You must not use any automated means (including scraping, crawling or harvesting) to extract data from the Site without our prior written permission, save for the indexing activities of legitimate search engines.

10. Availability of the Site

We aim to keep the Site available at all times but do not guarantee uninterrupted availability. The Site is provided on an "as is" and "as available" basis. We may suspend, withdraw or restrict the availability of all or any part of the Site for business and operational reasons and will, where reasonably practicable, provide advance notice of any planned downtime.

11. Limitation of liability

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by sections 9, 10 or 11 of the Consumer Rights Act 2015; or (d) any other liability that cannot be limited or excluded under applicable law.

Subject to the paragraph above, our total aggregate liability to you arising out of or in connection with any single order (whether in contract, tort (including negligence), under statute, for breach of statutory duty, or otherwise) is limited to the total amount paid by you for that order.

We will not be liable to you for any loss of profit, loss of business, loss of goodwill, loss of anticipated savings, loss or corruption of data, or for any indirect, special or consequential loss, however arising. Our products are supplied for domestic and private use only; we accept no liability where you use a product for any commercial, business or re-sale purpose.

12. Force majeure

We are not liable for any failure to perform, or delay in the performance of, any of our obligations under these Terms that is caused by an event outside our reasonable control, including (without limitation) acts of God, war, terrorism, civil commotion, industrial action, fire, flood, severe weather, epidemic or pandemic, failure of utilities or transport networks, governmental restrictions, or the default of third-party suppliers, fulfilment partners or carriers. Where such an event materially affects performance, we will contact you as soon as reasonably practicable.

13. Data protection

We process personal data relating to your order in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and our Privacy Policy, which explains what data we collect, why we collect it, who we share it with and your rights as a data subject.

14. Complaints and dispute resolution

If you are unhappy with any aspect of an order or our service, please contact us in the first instance at hello@decoisles.com. We will acknowledge your complaint within two working days and aim to resolve it within fourteen days. The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr/; UK consumers may alternatively contact Citizens Advice on 0808 223 1133.

15. General

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any affiliate or successor in business without your consent.

Severability. If any provision of these Terms is held by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

No waiver. A failure or delay by us in exercising any right or remedy under these Terms shall not constitute a waiver of that or any other right or remedy.

Third-party rights. A person who is not a party to the contract between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.

Notices. Any notice to us must be sent to hello@decoisles.com. Notices to you will be sent to the email address supplied with your order.

16. Governing law and jurisdiction

These Terms, the contract for the sale of goods, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales. You and we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter, save that, if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom in which you reside.

17. Contact

Questions, complaints, legal notices or anything else — email hello@decoisles.com and we will respond within two working days.